Distribution Operations Center Supervisor

Johnson City, TX, US, 78636

Compensation based on experience * + KPI Bonuses + Competitive Benefits

Qualifications may warrant greater starting base pay within the full pay range.  Individual base pay is determined by experience, job-related skills, and relevant education or training.


PHYSICAL OFFICE LOCATION: PEC Headquarters – 201 South Avenue F, Johnson City, TX 78636


Position Summary

Supervises the 24/7 Dispatch Operations Center (DOC) staff, plans, coordinates, directs and supervises switching and tagging; writing, checking and issuing clearances; monitoring of loads, emergency restoration and associated reporting for the electric distribution system. Supervises the dispatch of PEC personnel to outage, trouble and emergency calls on the PEC electric distribution system. Supervises and coordinates the above activities within the DOC and in coordination with the District Field Operations departments as needed. Serves as switching director as assigned.




Essential Duties and Responsibilities

  • Monitors, operates and maintains electronic dispatch system including the operation of OMS/ADMS and SCADA equipment.
  • Plans, writes, checks, approves, directs, issues clearances/permissions and monitors orders for switching, grounding and tagging instructions for the distribution system.
  • Receives OMS outage and non-outage events and trouble calls from the member call center, analyzes the problem and initiates corrective action including dispatch and of personnel in accordance with established procedures. Directs corrective action as required by timing or circumstances, and informs appropriate system personnel (member service center, T&D staff, engineering, management, etc.) of problems on the electric distribution system and associated restoration progress. This includes leadership and execution of planned and unplanned outage ETR’s and critical operational communications for situational awareness.
  • Monitors load and voltages on circuits and substation equipment during switching and peak periods to assure loading parameters are not exceeded.
  • Participates in the process for Single Contingency Load Loss Studies and risk mitigation analysis on the sub-transmission and backbone distribution along with developing recommendations to mitigate risk.
  • Supports the emergency disaster plan as required and assists at other regional districts during emergency storm restoration as assigned.
  • Monitors SCADA, substation, system alarms.
  • Supervises DOC switching requirements between system dispatchers and field personnel for assigned shift.
  • Prepares, disseminates, and maintains the assigned operations center records and reports in support of system operations (i.e., circuit and equipment loads, nomenclature, interruption reports, emergency contact telephone numbers for governmental agencies, large members, other utilities, and others).
  • Coordinates with ERCOT and the TCC for emergency load shedding in accordance with current Operating Procedures/Guides.
  • Supports the Manager to ensure the workload of the shift and all applicable system configurations and risks are discussed for preparation purposes, as well as proper notification if daily workload cannot be accomplished on the assigned shift.
  • Supports the Manager with outage management business processes, procedures, tools and systems in achieving continuous improvement of operations and recommending improvements, as needed.
  • Trains new Operators including assisting in On-the-Job Training (OJT) for OMS/ADMS class instruction and switching and tagging procedures.
  • Operates PC based and applications.
  • Coordinates dispatching activities with appropriate PEC personnel and outside personnel (i.e., other utilities, government agencies, including police, fire, Department of Environmental Protection, large member’s plant engineers, etc.)
  • Subject to on-call duty.
  • Position is responsible to plan and schedule shift coverage, ensuring the safe and reliable operation of the Distribution System, while controlling costs.
  • Position is responsible to review distribution system events and ensure proper reporting.
  • Communicates new and updated policies and procedures while ensuring compliance.
  • Supervises the safe and efficient restoration of Distribution System outages.



• Maintain the security of confidential information

• Stay abreast of advances in technology

• Demonstrate regular and prompt attendance

• Performs other related duties as necessary or assigned.




Supervisory and/or Leadership Responsibilities

A full range of supervisory activities, training, evaluation, counseling and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, ensuring that employees have a clear understanding of their responsibilities.




Knowledge, Skills and Abilities

  • Knowledge of utility Transmission and Distribution system design, operations, maintenance, and construction principles and practices, safety standards and business processes.
  • Planning and organizational skills, project and schedule management skills including computerized trouble, work and materials management and scheduling tools.
  • Ability to function under stress of emergency situations for extended periods of time.
  • Thorough knowledge of the switching and tagging procedures
  • Thorough knowledge of electric distribution system operations.
  • Thorough knowledge of applicable PC-based applications (e.g.) Microsoft Word and Excel).
  • Working knowledge of labor contracts.
  • Ability to communicate and work effectively with various levels of the organization and outsiders involved with electric distribution operations.
  • Ability to analyze electric distribution system problems and act accordingly.
  • Ability to effectively supervise and direct the work of others.
  • This position will require 24/7 shift rotation coverage.




Minimum Qualifications - (Education, Experience, Certification, & Licensing)

  • Bachelor’s degree in Engineering, Engineering Technology, Business Administration, or a related field
  • Directly related experience may substitute for education
  • Five years of experience in distribution control center operations
  • Leadership experience is preferred
  • Valid Texas Driver's License




Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • The employee may be required to stand; reach with hands and arms, stoop and kneel
  • The employee may be required to sit or stand for long periods of time
  • The employee may be required to lift, carry, push, pull or move up to 25 pounds
  • The employee may be required to travel
  • This position requires shift work including nights, weekends, holidays and 10-12 hours workdays
  • This position requires after hours on-call
  • This position is in a secured control room environment and intermittently in the field
  • The employee is regularly exposed to moving mechanical parts and outside weather conditions including wet and/or humid conditions.
  • The employee may be required to work from ladders in confined spaces and occasionally exposed to high, precarious places; fumes or airborne particles; risk of electrical shock; toxic or caustic chemicals.
  • Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period
  • This position may be required to work more than 40 hours per week
  • Ability to function under stress of emergency situations for extended periods of time



This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.





Pedernales Electric Cooperative is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.

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