Director, Distribution Operations Center and Emergency Preparedness

This position is responsible for managing all operational activities related to the Distribution Operations Center and Emergency Preparedness to ensure safe, reliable and efficient delivery of power to the Cooperative’s members.

• Plan, direct, and implement the Automation and Distribution Operations Center program to match strategic initiatives for operational reliability, efficiency, plant and utility automation and data management

• Establish, maintain, communicate and adhere to practices, standards, and dashboards for Automation and Controls technologies, internal and external customers

• Create a continuous improvement environment via knowledge sharing and collaboration

• Investigate new technological opportunities that deliver innovative solutions and/or significant enhancements

• Collaborate with operational and functional teams and leaders to deliver the planned Automation and Process Control business objectives

• Maintain responsibility for Automation and Controls (SCADA) security strategy and planning.

• Ensure all safety procedures involved in the dispatch operation are followed to protect the public, Cooperative personnel and equipment

• Manage outage restoration planning and efforts, including major emergency restoration efforts

• Develop and maintain lines of communication between the Distribution Operations Center (SCADA) and all internal and external departments regarding Automation and Controls operations, including emergency and management level notifications

• Develop, implement, maintain, exercises and revise the Emergency Operation Plan

• Serve as subject matter expert in handling and resolving difficult, escalated or complex restoration issues

• Establish, maintain, and manage the Distribution Operations Center and Emergency Preparedness purchasing process, in accordance with purchasing procedures

• Implement cooperative and departmental policies, procedures and service standards in conjunction with management

• Supervise the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems

• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes

• Discuss job performance problems with employees to identify causes and issues and work to resolve problems

• Teach and instruct employees in job duties and company policies or arrange for training to be provided

• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action

• Recruit, instruct and supervise subordinates

• Interpret and communicate work procedures and company policies to staff

• Develop and review operating procedures

• Develop and manage department budget

• Establish work priorities and activities

• Recommend promotions, transfers, hires and other disciplinary action

• Establish metrics and prepare monthly reports

• Coordinate activities with other departments

• Maintain the security of confidential information

• Stay abreast of advances in technology

• Demonstrate regular and prompt attendance

• Performs other related duties as necessary or assigned

A full range of supervisory activities, training, evaluation, counseling and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, ensuring that employees have a clear understanding of their responsibilities.

• Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting

• Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information

• Knowledge of principles and processes for providing customer service

• Skilled in monitoring and managing performance

• Skilled in establishing and communicating performance expectations and metrics

• Skilled in time management

• Skilled in prioritizing and managing changing priorities

• Skilled in anticipating, identifying, analyzing and resolving conflict and problems

• Skilled in budget development and implementation

• Ability to communicate effectively verbally and in writing

• Ability to successfully manage people, priorities, and processes

• Ability to establish and maintain effective relationships with internal and external customers

• Bachelor’s Degree in a related field

• Directly related experience may substitute for education

• Ten years directly related electrical utility experience in the Operations Field, including five years leadership experience (24/7 Operations environment and/or system design)

• Valid Driver’s License

• The employee may be required to stand; reach with hands and arms, stoop and kneel

• The employee may be required to sit or stand for long periods of time

• The employee may be required to lift, carry, push, pull or move up to 25 pounds

• The employee may be required to travel

• The employee will participate in emergency restoration and call-out duty

• The employee is frequently exposed to outside weather conditions including wet and/or humid conditions

• The noise level in the work environment is usually moderate to loud

• Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period

• This position may be required to work more than 40 hours per week

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.