System Operations Manager (Information Technology)

This position is responsible for technical leadership and managing all systems including servers, storage, load balancers, email, and cloud-based applications.

• Manage work schedules to ensure maximum system availability, reliability, efficiency, and confidentiality of information systems

• Identity obstacles, issues, and opportunities to increase operational effectiveness

• Assist with design, deploying and maintain enterprise cyber security efforts

• Monitor system operations to resolve problems and ensure uninterrupted service

• Perform system design, modeling, analysis, troubleshooting and oversight

• Coordinate and manage the installation of hardware, software, video systems and new construction

• Research and recommend vendor tools to support server, storage, and peripheral devices

• Benchmark and recommend solutions based on industry best practices keeping up with technology updates and recommend necessary updates in a timely manner to deliver world-class systems and services

• Write operations technical specifications documents

• Interface and coordinate tasks with internal and external resources

• Develop disaster recovery and business continuity plans

• Develop or maintain a server/database backup/patch schedule and policy, providing regular reporting

• Implement, manage and evolve an enterprise storage, enterprise server, physical and virtual, capacity management process and strategy

• Configure, monitor, and maintain email applications and virus protection software

• Conduct operational efficiency reviews focused on the analysis of network performance and identify areas opportunities for improvement standards, deadlines, and proper procedures, correcting errors, or problems

• Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes

• Implement corporate and departmental policies, procedures, and service standards in conjunction with management

• Discuss job performance problems with employees to identify causes and issues and work to resolve problems

• Teach and instruct employees in job duties and company policies or arrange for training to be provided

• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action

• Recruit, instruct and supervise subordinates

• Interpret and communicate work procedures and company policies to staff

• Develop and review operating procedures

• Develop and maintain a lifecycle management system for software and hardware refresh

• Manage IT systems budget and prioritize funds based on primary department goals

• Monitoring the productivity and performance levels of IT employees and conducting performance reviews

• Research new business technologies and IT software to strengthen the organization’s systems

• Implement new software programs and computer technologies that support organizational goals and objectives

• Assist with maintaining regulatory compliance and certification particularly NERC CIP requirements

• Assist with server/storage infrastructure related components during facilities construction projects

• Assist with Operational Technology related products/solutions, to include control systems and related components

• Assist with Installing, configuring and maintaining VMWare NSX

• Maintain the security of confidential information

• Stay abreast of advances in technology

• Demonstrate regular and prompt attendance

• Performs other related duties as necessary or assigned.

A full range of supervisory activities, training, evaluation, coaching, counseling, and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, ensuring that employees have a clear understanding of their responsibilities and ensuring that deliverables are completed as required.

• Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information

• Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting

• Knowledge of principles and processes for providing customer service

• Knowledge of load balancing integration, design techniques and implementation processes

• Knowledge of Active Directory, DNS and DHCP functionality

• Knowledge of network protocols such as SNMP, multicast and 802.1x

• Knowledge of enterprise cyber security

• Knowledge of Cisco switches, routers, firewalls, and VPN devices

• Knowledge of enterprise hardware, i.e., x64 Microsoft Windows servers, storage (NAS), mobile devices, Windows, and Apple PC’s

• Knowledge of enterprise software, i.e., VMWare, Active Directory, LDAP, MS Exchange and Databases SQL and Oracle

• Knowledge of OS and networks, i.e., Windows server, iOS, Citrix, TCP/IP, L2/L3 switches, load balancing, firewalls and MS clusters, HA/OR

• Knowledge of MS Office Suite, MS Exchange, SharePoint and Visio, project

• Knowledge of Cisco and VoIP networks and integration

• Knowledge and experience with Cloud technology including Microsoft Azure, AWS and/or Google Cloud Platform (GCP)

• Skilled in monitoring and managing performance

• Skilled in establishing and communicating performance expectations and metrics

• Skilled in time management

• Skilled in prioritizing and managing changing priorities

• Skilled in anticipating, identifying, analyzing, and resolving conflict and problems

• Ability to troubleshoot and solve technical problems

• Ability to develop disaster recovery and business continuity plans

• Ability to deliver relevant and timely results based on organizational requirements

• Ability to communicate effectively verbally and in writing

• Ability to listen and understand information verbally and in writing

• Bachelor’s Degree in a related field

• Directly related experience may substitute for education

• Six years system engineering and operations experience with Servers, Storage, Databases, Cloud and other related fields, including three years of supervisory experience

• Microsoft certifications such as Microsoft Certified Professional (MCP) preferred

• The employee may be required to stand; reach with hands and arms, stoop and kneel

• The employee may be required to sit or stand for long periods of time

• The employee may be required to lift, carry, push, pull or move up to 75 pounds

• The employee may be required to travel

• Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period

• This position may be required to work more than 40 hours per week

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.