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Member Relations Billing Coordinator I

Johnson City, TX, US, 78636

Position Open Until Filled

This position is responsible for ensuring that revenue is safeguarded through accurate billing and timely collect of funds in support of the Cooperative’s strategic initiatives.



  • Schedule and manage the meter reading process for the Billing Department
  • Process interfaces between the MDM and billing systems for accurate utility billing, web presentment and database maintenance
  • Schedule daily bill calculation and notice processes including reminder and collection calls
  • Post, review and make corrections to readings prior to billing
  • Prepare and verify work for processing and financial transactions
  • Resolve complex account issues by researching the billing process, initiate and complete billing adjustments and account corrections in accordance with established procedures 
  • Assist in auditing member accounts, research usage, determine average consumption, verify and calculate rates, investigate high costs or other anomalies causes and resolution 
  • Partner with other departments and staff to ensure member issues are addressed and resolved Maintain financial security by following company procedures and compliance guidelines
  • Ensure accuracy of all rates and fees 
  • Ensure members are billed accurately and according to the Cooperative’s Rate Policy by analyzing a wide variety of bills, notices, postings, documents and reports   
  • Identify, investigate and analyze billing discrepancies and assist in the development of comprehensive options to resolve them. 
  • Create service orders for problem meter readings and billings
  • Extract data from multiple database applications, assist with creating detailed and comprehensive reports to present facts, utility usage and cost, monitors and communicates performance results 
  • Ensure transactions are accepted in the software system and report discrepancies
  • Analyze, verify, research, reconcile and correct record discrepancies
  • Compile statistical, financial, billing and revenue reports including month end, unbilled and Board of Directors reports
  • Maintain current member information on accounts for returned email communications 
  • Schedule daily payment, update and file submission to the collection agency
  • Complete, analyze and report bad debt in accordance with collections agency processes
  • Reconcile the Collection Agency invoice monthly
  • Analyze and complete refund files for weekly refund check runs
  • Analyze account balances and agreements to facilitate the collection of delinquent accounts and create daily collection orders
  • Maintain the security of confidential information
  • Stay abreast of advances in technology


SUPERVISORY AND/OR LEADERSHIP RESPONSIBILITIES:  May provide technical direction to others 


•    Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information
•    Knowledge of principles and processes for providing customer service
•    Knowledge of accounting and billing procedures 
•    Knowledge of effective research and analysis methods
•    Knowledge of the technical functionality of the Cooperative’s billing system
•    Knowledge of the Cooperative’s Standard, Solar, Time of Use and Interconnect Rates and Billing Policies and Procedures 
•    Skilled in oral and written communication 
•    Skilled in prioritizing and managing changing initiatives
•    Skilled in data analysis and problem solving
•    Skilled in mathematical abilities 
•    Ability to multi-task 
•    Ability to interface with all levels of management and employees
•    Ability to communicate effectively verbally and in writing
•    Ability to listen and understand information verbally and in writing
•    Ability to anticipate, identify, analyze and resolve conflict and problems
•    High School Diploma OR
•    Associates Degree  AND
•    Two years of directly related experience 
•    Bachelor’s Degree OR 
•    One years of directly related experience in data measurement and analysis preferred
•    Directly related experience may substitute for education 
•    Valid Driver’s License


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

•    The employee may be required to stand; reach with hands and arms, stoop and kneel
•    The employee may be required to sit or stand for long periods of time
•    The employee may be required to lift, carry, push, pull or move up to 25 pounds
•    The employee may be required to travel
•    The employee must be available for call out duty
•    Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period
•    This position may be required to work more than 40 hours per week

Join PEC

At PEC, we know happy employees produce great work. That’s why we’ve recently been named a Top Workplace by both the Austin American-Statesman and the San Antonio Express-News! As a PEC employee, you’ll find we’re always willing to invest in you — because we know that we do better when you do better.



Nearest Major Market: Austin

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