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Member Relations Field Technician

Bertram, TX, US, 78605

This position could be based in Bertram or Liberty Hill. 

 

Position open until filled. 

 

 

Position Summary:

This position is responsible for performing field and office work associated with delinquent balances in support of the Member Services Strategic Debt Reduction Initiatives.  

 

Essential Duties and Responsibilities:

  • Visit member locations to install, collect, disconnect service, test or upgrade meters to minimize theft of power
  • Utilize the collection order workflow process to assist with debt reduction
  • Correct and report problems and observed hazards
  • Conduct field meter tests and analyze results
  • Maintain accurate and timely entries of transactions
  • Assist other departments by testing meters, taking scheduled meter reads, analyzing and reporting security light audit findings
  • Utilize computer programs to map out and drive the daily route
  • Work with meters of 600 volts or less
  • Communicate with members regarding delinquent balances or request correspondence be sent when communication and collection efforts fail
  • Comply with cash handling procedures when accepting monetary transactions from members that allows service to remain connected
  • Adhere to the Cooperative’s Safety and the Occupational Safety and Health Administration Guidelines
  • Load, unload and prepare vehicles for daily usage
  • Clean cover up materials, repair, clean and inspect tools
  • Inspect meters for defects and monitor for abnormal usage volume and  enter the information into the enterprise software system
  • Utilize appropriate actions to locate meters
  • Respond to member questions and changes in company policies
  • Refer escalated member issues to the appropriate person
  • Operate radio systems within the Federal Communications Commission guidelines and maintain radio etiquette
  • Maintain the security of confidential information
  • Stay informed in advances in technology

 

Supervisory and/or Leadership Responsibilities:  None

 

Knowledge, Skills and Abilities:

  • Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information
  • Knowledge of principles and processes for providing customer service
  • Knowledge of the National Electrical Safety Code specifications
  • Knowledge of the Cooperative’s Safety and Occupational Safety and Health Administration Guidelines
  • Knowledge of automatic metering  products
  • Knowledge of basic electricity and electrical hazards
  • Knowledge of mapping systems
  • Knowledge of business enterprise systems, Outage Management System, Edispatch and Utility Center
  • Knowledge of  Operations Business Unit processes, including construction, service, engineering and billing
  • Knowledge of business rules, rates and tariffs
  • Skilled in time management
  • Skilled in prioritizing and managing changing priorities
  • Ability to maintain confidentiality
  • Ability to listen and understand information verbally and in writing
  • Ability to anticipate, identify, analyze and resolve conflict and problems

 

Minimum Qualifications – (Education, Experience, Certification, & Licensure

  • Associate’s Degree
  • Directly related experience may substitute for education
  • Three years of related experience in utility or related industry
  • Valid Texas Driver’s License

 

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

 

  • The employee may be required to stand; reach with hands and arms, stoop and kneel
  • The employee will routinely utilize Personal Protective Equipment
  • The employee is frequently exposed to outside weather conditions including wet and humid conditions
  • The employee must be available for call out duty and participate in emergency restoration
  • This position performs work in both office and field environments
  • Outside environment may include the need to use animal deterrents
  • The employee may be required to sit, stand and ride for long periods of time
  • The employee may be required to lift, carry, push, pull or move up to 50 pounds
  • The employee may be required to travel
  • Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period
  • This position may be required to work more than 40 hours per week and outside the normal business hours

 

 

 

Pedernales Electric Cooperative is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation and gender identity. 

Join PEC

As a member-owned not-for-profit, we do not pay dividends to shareholders. When revenues exceed expenses, we reinvest in the cooperative’s operations and return the rest to our members through capital credits. Additionally, if our costs to serve are reduced, we lower rates for our members. Since December 2014, we’ve had seven consecutive rate reductions and in 2018, PEC members received nearly $11.9 million in capital credits.