Regional Operations Manager

This position directs the Region’s operations and maintenance of the existing electrical distribution system. Ensures the Region is prepared for timely response to major emergencies and promotes and enforces safe work practices as prescribed in PEC Safety Handbook. Determines best planning, crew scheduling and assignments to ensure high productivity and timely service. Build relationships across functions within the Region and other departments to support and work together as a team.

• Develop relationships with contractors to convey PEC guidelines and construction standards

• Responsible for recognizing the potential and providing an avenue for professional development for employees based on personal responsibility

• Provide for training and job related experience in support of employee growth and development through the NLC Apprenticeship Program

• Review and approved invoices to ensure proper accounting procedures are followed

• Possess the ability to make decisions in a timely manner, set work priorities, and identify and solve problems

• Provide regular, open, and honest feedback to all employees regarding job performance and development

• Seek new ideas and promotes continuous improvement from employees

• Deal with employees, vendors and public in an honorable and ethical manner using the highest of standards

• Visits with crews on job site, observes work in progress and completes safety observation forms

• Possess a working knowledge of the Central Control Center, Substations and Transmission departments

• Resolve member’s inquiries and complaints in timely manner resulting in high member satisfaction

• Effectively utilizes written and verbal communication skills to keep appropriate departments and staff informed on system condition, personnel status and areas of concern.

• Responsible for construction planning, resource allocation, personnel management in order to maintain consistency and compliance with the strategic plan

• Participate and support Cooperative’s community events

• Implement corporate and departmental policies, procedures and service standards in conjunction with executive and senior management

• Interpret and communicate work procedures and company policies to staff

• Build consistency and develop process improvement among the Regions

• Assist in monthly budget variance explanations for the Region Office

• Responsible for establishing meaningful goals, setting standards to attain “best in class” performance metrics, measuring and appraising performance.

• Maintain capability to use rubber gloves during emergency situations and Emergency Operations Plan (EOP) events

• Maintain the security of confidential information

• Stay abreast of advances in technology

• Demonstrate regular and prompt attendance

• Performs other related duties as necessary or assigned.

A full range of supervisory activities, training, evaluation, counseling and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, ensuring that employees have a clear understanding of their responsibilities

• Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting

• Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information

• Knowledge of principles and processes for providing customer service

• Skilled in monitoring and managing performance

• Skilled in establishing and communicating performance expectations and metrics

• Skilled in time management

• Skilled in prioritizing and managing changing priorities

• Skilled in anticipating, identifying, analyzing and resolving conflict and problems

• Ability to communicate effectively verbally and in writing

• Ability to listen and understand information verbally and in writing

• High School Diploma or equivalent

• Ten years of Power Utility experience

• Three years of demonstrated leadership experience

• Have and maintain a valid Texas driver’s license or able to acquire and does acquire within 90 days from date of hire and maintain a valid Texas driver’s license

• The employee may be required to stand; reach with hands and arms, stoop and kneel

• The employee may be required to sit or stand for long periods of time

• The employee may be required to lift, carry, push, pull or move up to 50 pounds

• The employee may be required to travel

• Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period

• This position may be required to work more than 40 hours per week

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.